Just posted on FB:


**QUAD CONNECT STOVE: RECALL NOTICE**

Following a full investigation of reported issues with the Quad Connect Stove, it has been confirmed that an intermittent human error in the manufacturing process has caused a small number of Quad Connect Stoves to perform in an unsafe manner. While the percentage of affected units is currently very small, we do not wish to take any risks and as a result we are voluntarily issuing a full product recall notice. If you have purchased a Quad Connect Stove Primary Head, Secondary Head or Full Kit bearing the serial number PH201707***** or SH201707*****, it is essential that you stop using the product immediately and contact RidgeMonkey Head Office on [email protected] for further assistance.

Product(s) affected: Quad Connect Stove, all variants
Defect: internal fitting intermittently unsatisfactorily tightened at source
Risk: potential diversion of gas flow causing fire hazard
Solution: all Quad Connect Stoves bearing serial number PH201707***** and SH201707***** to be collected by producer (RidgeMonkey). Replacement to be issued by producer.

We deeply regret the current situation and we are committed to resolving it as quickly and professionally as possible. Your statutory rights are not affected.

We understand that this recall will be disappointing to the high number of customers that have purchased a seemingly unaffected product, however in the interests of safety a full recall has been agreed and implemented. We aim to replace all affected Quad Connect Stoves within 4 weeks and apologise for any inconvenience caused.

If you have purchased a Quad Connect Stove Primary Head, Secondary Head or Full Kit bearing the serial number PH201707***** or SH201707*****, it is essential that you stop using the product immediately and contact RidgeMonkey Head Office on [email protected] for further assistance.